Refund policy

At WPA Solutions, we want customers to receive their orders in satisfactory condition.

Because our products may include adhesives, sealants, waterproofing products, and other application-based products, returns are subject to the conditions below.

1. Damaged or Incorrect Products

If you receive:

  • A damaged product
  • A leaking/damaged package
  • An incorrect product
  • A product materially different from the product ordered

please contact us within [48 HOURS] of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue
  • Unboxing video, where available

Our team may review the information before approving a replacement or refund.

2. Unused Products

Returns for unused products may be considered within [X DAYS] of delivery, provided the product:

  • Has not been used
  • Is unopened
  • Is in its original packaging
  • Is in resalable condition
  • Includes all applicable accessories and documentation

Certain products or orders may not be eligible for return where permitted by applicable law.

3. Used Products

Products that have been opened or used may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement.

4. Refunds

Once a return or refund is approved, the refund will generally be processed through the original payment method where possible.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

5. Replacement

Where appropriate, WPA Solutions may provide a replacement instead of a refund.

Replacement availability is subject to stock availability.

6. Non-Returnable Situations

A return may not be accepted where the issue resulted from:

  • Incorrect use
  • Failure to follow instructions
  • Improper storage
  • Physical damage caused after delivery
  • Normal wear or expected product characteristics
  • Use on an unsuitable surface
  • Change of mind, where the product is not eligible for change-of-mind returns

7. Return Shipping

Where a return is approved due to an incorrect, damaged, or defective product, WPA Solutions may arrange or reimburse return shipping as applicable.

For other approved returns, shipping costs may be the customer's responsibility.