Shipping policy
At WPA Solutions, we aim to process and dispatch orders as quickly as possible.
1. Order Processing
Orders are generally processed within [1–2 BUSINESS DAYS] after successful order confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
2. Delivery Time
Estimated delivery time is generally:
4–6 business days
Delivery timelines may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Remote-area delivery
- Operational delays
- Unforeseen circumstances
The delivery estimate shown during checkout or on the website is not a guaranteed delivery date unless specifically stated otherwise.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
Promotional free-shipping offers may be subject to specific conditions.
4. Tracking
Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.
Tracking updates are controlled by the relevant logistics provider and may take some time to appear.
5. Incorrect Address
Customers are responsible for providing an accurate delivery address, PIN code, phone number, and other required information.
If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
6. Damaged Package
If your package appears visibly damaged at the time of delivery, please document the condition with photographs or video and contact us as soon as possible.
7. Delivery Issues
If your order has not arrived within the expected delivery period, please contact our support team with your order number.
We will coordinate with the relevant logistics provider where appropriate.